Shipping policy

SHIPPING POLICY

      All orders will be shipped with signature guarantee that are valued over $500. 

We ship all orders to the address specified during checkout as the ‘shipping address.’ Please use a deliverable address. NVS will not be held responsible for the loss of a package due to inaccuracies in the ‘shipping address.’ All undeliverable packages returned to NVS will result in a refund to the customer less shipping charges.

Shipping times are an estimate and cannot be guaranteed. Tracking information, if obtainable, will be emailed to the customer when the package leaves our facility. International shipments can be delayed due to Customs which is beyond the control of NVS. International shipments can sometimes take 30 days to reach destination. Any duties, tariffs, and/or brokerage fees are the sole responsibility of the customer. Please be aware of your country’s Customs and Tariff Policies before placing an order.

Items on back-order will ship as soon as they become available. Updates on availability will be emailed when possible to the customer. Some items may remain on back-order longer that originally quoted. Standard Back-ordered items may be canceled for a full refund before they ship but specially built or special order parts may not be cancelled unless otherwise arranged. 

NVS packs all merchandise carefully to prevent damage during shipments. Occasionally, damage may still occur in transit. Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering must be reported to NVS and shipping carrier immediately. If damage is observed, refuse the package and 'return to sender'.

If you received a wrong item, contact NVS at within 2 business days from the date of receipt to obtain a return shipping slip. Replacements will be sent once the wrong item has been received and confirmed by NVS.

 

  • Please allow 3-7 Business Days for on hand product to be shipped. Please feel free to contact us about on hand inventory prior to ordering.

 

  • NVSPECIALTIES will not be responsible for packages sent to the wrong address due to buyer failing to update their address on paypal accounts, other payment accounts, or mistyped the address on transaction.

 

  • NVSPECIALTIES will not be responsible for packages lost by shipping carrier. Each case will be dealt with on case by case.

 

  • NVSPECIALTIES is not responsible for packages stolen from delivery address. Check your tracking to receive packages safely when they are scheduled.

 

  • If product is broken during shipping and it is shipped via USPS, Buyer will have to take broken product to nearest post office for proof in order to claim insurance and receive a replacement. This is a new USPS policy that was made, not NVSPECIALTIES. NVSPECIALTIES used to take care of the claims, but now USPS wants it done this way.

 

  • Buyer is responsible for shipping returns, unless approved by NVSPECIALTIES.

 

  • NVSPECIALTIES might change which shipping service buyer selected, this will be at NVSPECIALTIES discretion. Contact Us if you really need it shipped a certain way.